Frequently Asked Questions

Everything you need to know about ordering from SENXIA

10 Questions Still have questions? Get in touch

Company Info

We are a manufacturer of artificial plants, founded in 2004 and based in Guangdong, China. You are welcome to visit our factory anytime.

MOQ & Mixed Orders

Our standard MOQ is 40 pieces per style. Yes, you can mix different plant styles in a single bulk order. We also have a minimum order value of USD 5,000 per shipment.

Sample Service

Yes, samples are available for quality checking.

• Sample and shipping fees are paid by the buyer (shipping fee is non-refundable)
• The sample fee is fully refunded once you place a bulk order within 180 days after payment
• Sample production: 15 working days
• Express shipping: 3–10 days

Production Lead Time

Mass production takes about 45 working days after we receive your deposit. The exact timeline depends on the order quantity and our current production schedule.

Pricing for Large Orders

Yes. We offer tiered pricing based on order volume — the larger the order, the better the unit price. Contact us for a custom quote.

Customization

We offer the following custom services:

• Custom branding: Hangtags, logos on cartons and pots
• Flexible specs: Adjust plant height or leaf density to fit your budget
• Custom planters available on request

Packaging

Standard packaging uses 5-ply corrugated export cartons. To better protect the pots during transit, you can add optional protective materials: EPE foam inserts, bubble wrap, foam bags, and securing straps.

Trade Terms & Shipping

• Trade terms: We only offer EXW (Ex Works) and FOB.

• Nearest port: Shenzhen Port (Yantian and Shekou), with regular global sea freight routes.

Payment Terms

50% deposit after order confirmation, and the remaining 50% balance before shipment.

HS Code & Marketing Materials

• HS Code: 6702100000

• We don’t have a separate PDF catalog — all of our products are live on this website, so you can browse the full range anytime. High-resolution product photos are provided free of charge for your marketing use.

Still have questions?

Our team is happy to help with anything you need to know.

Send Us a Message

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